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Shipping & Returns

SHIPPING OPTIONS

Molly’s Baby Room have a few shipping options to choose from. These can be selected at checkout as the following: 

Up to 500g ($10) - Australia Post Express

Up to 3kgs ($15) - Toll Overnight*

3kg to 5kgs ($20) - Toll Overnight*

5kg - 15kg ($35) - Courier Road

Oversized items please contact us for a quote. 

If you have any queries in regards to shipping you can contact us at sales@mollysbabyroom.com.au or on 07 4743 5893.

*Overnight is applicable for orders being sent to metropolitan areas. For remote addresses delivery times may vary. 

 

RETURNS & EXCHANGE POLICY

Molly’s Baby Room strives to ensure you are completely satisfied with your purchase. We want you to love what you’ve ordered. If something isn’t right, let us know. Email us your questions, grab us on live chat online or call us on 07 4743 5893 

If you have proof of purchase 

If you are able to provide suitable proof of purchase within 28 days, Molly’s Baby Room will gladly provide you with an exchange, or repair. Refunds are not given for change of mind, or incorrect decision unless required by law. However if the item is faulty, significantly different from what was shown to you, or it does not do what it was advised to do, or where otherwise required by law – we will gladly exchange or refund. Refunds will be given using your original payment method.

For an item to be refunded and / or exchanged the item needs to be in a re-saleable condition which includes:  

  • the original labels are still attached; 
  • the item is in its original packaging
  • the item is unused

If you believe an item you have purchased from Molly’s Baby Room is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Warranty does not apply to improper care, misuse of the product, or normal wear and tear caused by product use. We, Molly’s Baby Room and the Manufacturer, reserve the right to inspect the unit. You may be charged for repairs if the product has been damaged accidentally. If the product is found to be faulty due to manufacturers fault within 4 weeks from date of purchase, you will be provided with a choice of repair, exchange, or refund. A Molly’s Baby Room receipt is required for proof of purchase.

Warranty periods are as stated for individual items. If the item is out of warranty period, a fee for repair will be charged.

Note: There is no refund or exchange for display stock, floorstock or clearance lines unless the product is faulty where the customer was not advised. 

We will refund in the event that the goods purchased are faulty, provided the fault is not due to wear and tear and is a manufacturing fault. This will be determined on the return of the item and once assessed. In the unlikely event of faulty goods, they must be returned to us within 12 months from date of purchase.

If you do not have proof of purchase

If you cannot provide satisfactory proof of purchase, Molly’s Baby Room may, at its discretion, provide you with an exchange or Gift Voucher to the current value of the item provided the item(s) are in a re-saleable condition in its original packing and has not been used, and if the item is currently stocked in-store.

Please choose carefully as we do not offer exchange or refund on special orders of furniture and products that are not usually stocked within our stores or are a pre-ordered item. 

Online refunds or exchanges exclude delivery charges. Delivery in non-refundable.

Gift Vouchers are non refundable and cannot be replaced if lost.

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