Order Cancellation Terms & Conditions

Online Orders

Please choose carefully when placing Online orders and ensure you select the correct Shipping Option. Our store is located in Mount Isa remote NW Qld so pick up in store is only available to residents to Mount Isa and surrounding areas. If you do select pick up in store but need your order shipped we can send you an invoice for the shipping, however if you decide the shipping rate is not suitable we can cancel the order and we can give you a full store credit or a refund 

  • The order must not have been dispatched or ordered in if a special order item.
  • If pay later payment service was used a 10% restocking fee will apply to cover costs. 

In Store Orders

If an item has been specifically ordered for the customer and a 50% deposit paid then unfortunately the order can not be cancelled. However this may be waived at managers discretion depending on the product. Refunds will not be given but a store credit may be given in special circumstances. 

In store Lay-by

All lay-bys require a 20% deposit to secure items. If items are not in stock lay-by items will not be ordered until 25% of the full amount has been paid. Special orders will not be ordered in until 50% of the total amount has been paid. If a customer chooses to cancel a lay-by we can issue a store credit for monies paid. (This does not include special order items, please see above)