Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Do I need to create an account to shop with you?
In one word – yes. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, product updates and exclusive discounts and special offers.
Can you offer more information on a product?
The product page for each item will include sizing, dimensions, a detailed description and pictures which can be enlarged. If there is any further information you feel you may need, please firstname.lastname@example.org and one of our very helpful sales staff will help you.
Can I amend or cancel my order?
Unfortunately we are unable to amend an order once it has been submitted; this includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods. Please triple check all your information before you hit the ‘confirm order’ button.
We’re really quick at picking, packing and processing your order – it gets done in less than 60 minutes after you click on the ‘confirm order’ button. Due to this we are unable to cancel any orders.
How do I pay for my order?
Molly’s Baby Room accepts credit card payment from all Visa, Mastercard and American Express holders. We take security very seriously and have a secure payment gateway so your details will be safe with us.
You will be transferred to Payway/Paypal (Westpac bank secured payment site) to process your payment. Payway/Paypal is completed much the same as any other online site checkout – simply enter your credit card details where prompted. Once the payment is approved you will be sent back to the Molly’s Baby Room site where your order is confirmed and sent to us.
All credit card holders are subject to validation and authorisation by both Molly’s Baby Room and the card issuer to maintain security and prevent fraud.
When will I be charged?
If your card is authorised and we have your item in stock, payment will be taken immediately. If we don’t have the item in stock, you will be unable to place an order so therefore will not be charged.
How do I return an item that isn’t right?
Molly’s Baby Room strives to ensure you are completely satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. Email us your questions or call us on
In the event that your item/s are unsuitable, please return to us within 7 days of receiving. All items sent back to us must be in their original condition – not worn, scuffed or marked. This must include the boxes. Your return should be packaged in suitable packaging (i.e padded) material. We can complete an exchange or refund for you (see below conditions of return) once we have received the goods.
Full priced items will be refunded and you are welcome to order a replacement pair via our website.
Sales items can be exchanged for a different size in the same style and colour. If your requested size is not available, you may exchange for goods of the same or higher value. Return postage is at your cost. A $10 handling fee will also apply – this will be waived if you provide a prepaid return post pack when returning your goods for exchange.
Sales items will not be exchanged if you simply change your mind regarding style or colour.
Sales items will not be refunded if you simply change your mind regarding style/colour or fit.
Please note you must attain an RA (Return Authorisation) number from us before sending the goods. Without this number we cannot accept the goods. Either e-mail us at Either e-mail us at email@example.com Once this RA number has been issued and noted on the Returns Form enclosed with your order, you can send the goods back to us.
We will refund in the event that the goods purchased are faulty, provided the fault is not due to wear and tear and is a manufacturing fault. This will be determined on the return of the item and once assessed. In the unlikely event of faulty goods, they must be returned to Molly’s Baby Room within 3 months from date of purchase.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
Any refund will automatically be issued to the card used to make the original purchase and in the event that we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
Who pays for postage?
When returning goods to us, the postage must be paid for by the customer. If you believe that your purchases are faulty and we concur upon inspection of the goods, please include a receipt for the postage in your parcel and we will refund you this cost.
What about warranty?
At Molly’s Baby Room we take pride in our quality. We are sorry that you have experienced a fault with one of our items and we will endeavour to replace the item if it is within warranty.
MOLLY’S BABY ROOM warrants to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of three months.
The warranty period commences on the date of purchase from the authorised retailer. The original purchase receipt, showing the date of purchase of the product from the retailer is the required proof.
This proof of purchase is mandatory for any warranty issues.
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.
To proceed with your request you will need to complete the following questions:
Was the item purchased from the Molly’s Baby Room online store
2. Can you provide a receipt/proof of purchase?
3. What is the problem that has occurred with the item?
4 (i) Was the item purchased inside our 3 month warranty? (ii) If the item is outside our 3 month warranty and you wish to pursue the matter due to a workmanship fault, we require photos for analysis: a photo of the top of item, underneath the item, sides of the item and of the problem.
5. Please provide a name, email, address and contact number.
If you cannot provide us with proof of purchase and photos of the issue then unfortunately we are unable to assist you.
For all warranty enquiries please email: firstname.lastname@example.org